Frequently Asked Questions

Easy Pay Transfers is a disruptive online money transfer platform which aims to provide the lowest transfer fees in the market from Malaysia to China. We are wholly Malaysian owned and licensed as a remittance service provider under the Money Services Business Act by Bank Negara Malaysia.
Any company or enterprise registered under Companies Commission Malaysia (SSM)
Please visit www.easypaytransfers.com and click on Sign Up. Fill up your details and our friendly customer service will be in contact soonest possible
You will receive an invitation email from us. You can click on the link provided in the mail or Log In to our website to complete the One-Time Customer Registration
To comply with Malaysian regulation, you need to provide all documents required upon Customer Registration.

For Sole Proprietorship (One Owner)
  1. Form D – Certificate of Registration
  2. Owner’s/Partner’s NRIC Copy
For Partnership (2 to 20 owners)
  1. Form D – Certificate of Registration
  2. NRIC/Passport Copy of Authorized Person
  3. Letter of Authorization (In the Partnership’s Letter Head) by the Owner/Partners
For Sdn Bhd Corporation
  1. Form 9 – Certificate of Incorporation
  2. Form 24 – Allotment of Shares
  3. Form 49 – Return Giving Particulars in Register of Directors, Managers and Secretaries, and Changes of Particulars.
  4. M&A (Memorandum and Article of Association)
  5. NRIC/Passport Copy of Authorized Person
  6. NRIC/Passport Copy of Directors or Key Responsible Person
  7. Letter of Authorization (In the Company’s Letter Head) by the Key Responsible Person or Director’s Resolution
* For Company Act 2016, you are required to submit as follows:
  1. Section 17 Form – Certificate of Incorporation
  2. Section 78 Form – Allotment of Shares
  3. Section 58 Form – Return Giving Particulars in Register of Directors, Managers and Secretaries, and Changes of Particulars.
  4. Constitution
  5. NRIC/Passport Copy of Authorized Person
  6. NRIC/Passport Copy of Directors or Key Responsible Person
  7. Letter of Authorization (In the Company’s Letter Head) by the Key Responsible Person or Director’s Resolution
For Public Listed Corporation
  1. NRIC/Passport Copy of Authorized Person
  2. NRIC/Passport Copy of Directors or Key Responsible Person
  3. Letter of Authorization (In the Company’s Letter Head) by the Key Responsible Person or Director’s Resolution
For Association / Club / Society
  1. Certification of Registration
  2. Owner’s/Partner’s NRIC Copy
  3. NRIC/Passport Copy of Authorized Person
  4. Letter of Authorization (In the Company’s Letter Head) by the Owner’s/Partner
Take note that all documents must be Certified True Copy
Yes. You can always update company or personal details through Customer Registration. Upon successful Customer Registration, you may request to update company or personal details by writing to us support@easypaytransfers.com for any amendments request
Only registered authorized person of the company may perform a transactions. Please refer the sample of Letter of Authorization
You need to add a beneficiary before you can make a transaction. Upon successful beneficiary registration, you can initiate a payment order by:

• Select your beneficiary
• Specify the amount and currency
• Fill in the payment information
• Attached the softcopy of Sales Contract or Purchase Order or Invoice
• Click Save Payment & initiate a transfer via FPX
Easy Pay Transfers accept payments via FPX (account to account) or cheques. For cheques payment, you are required to inform our customer support support@easypaytransfers.comto process your order
Currently, we can transfer money to China
Currently, Easy Pay Transfers can only send out in RMB (Renminbi) to China.
The minimum transaction amount is RM2.00 for business.
The maximum transaction amount is RM2,000,000 per day for business.
The exchange rate will be the displayed rate at the point of your confirmation of transaction. You can also view the current exchange rates on the main page of our website www.easypaytransfers.com Rates are subject to change without prior notice
We charged a flat remittance transfer fee of RM15 per transaction (exclusive of GST). Our charges are fully transparent so that there are no surprises
No charges will be imposed on the beneficiary
For goods related transactions, the fund will be credited to your beneficiary’s bank account on the same day of the transfer request or the next business day after we have received your money.

For services related transactions, the fund will be credited to your beneficiary’s bank account approx. 1-3 business day of the transfer request after we have received your money.
The safety of your money is as important to us, as it is to you. Your money is safe with us for 3 reasons:

1. We are licensed by Bank Negara Malaysia
We are licensed as a remittance service provider under the Money Services Business Act by Bank Negara Malaysia. Our Licensed Approval number is APPW/1680/2017.We strictly adhere to the requirements and guidelines of Money Services Business Act 2011.

2. We have a credible and trustworthy team.
The Shareholders, Directors and management team are professionals who have worked with reputed multinational banks throughout their careers. They operate with the highest levels of integrity.

3. We implement a host of security measures, just like the banks.
We take the safety of your personal details very seriously. To facilitate secure data transmission over the Internet, we have all the safety precautions in place. security measures include bank level anti-phishing login features as well as a highly secure verification procedure. All our security measures and procedures are in place to help protect your account from any unauthorized access. We also ensure that our website keeps your connection secure. All your account information is stored in a secure facility that is safeguarded by us.

You can always check your payment status from the user Dashboard in www.easypaytransfers.com
Yes. For every successful transaction, the receipt will be issued to your email account. For Dual Control Account, the receipt will be issued to both Maker and Authorizer.
Amendments can only be done if the transaction has not been paid