Frequently Asked Questions

Easy Pay Transfers is a disruptive online money transfer platform which aims to provide the lowest transfer fees in the market from Malaysia to others countries. We are wholly Malaysian owned and licensed as a remittance service provider under the Money Services Business Act by Bank Negara Malaysia.
Any company or enterprise registered under Companies Commission Malaysia (SSM).
Please visit https://www.easypaytransfers.com/ and click on Sign Up. Fill up your details and our friendly customer service will be in contact soonest possible.
You will receive an invitation email from us. You can click on the link provided in the mail or Log in to our website to complete the One-Time Customer Registration.
To comply with Malaysian regulation, you need to provide all documents required upon Customer Registration.

For Sole Proprietorship (One Owner)
  1. Form D – Certificate of Registration
  2. Owner’s/Partner’s NRIC Copy
  3. Letter of Authorization (In Company Letterhead) by the Owner
For Partnership (2 to 20 owners)
  1. Form D – Certificate of Registration
  2. NRIC/Passport Copy of Authorized Person
  3. Letter of Authorization (In the Partnership’s Letter Head) by the Owner/Partners
For Sdn Bhd Corporation
  1. Form 9 – Certificate of Incorporation
  2. Form 24 – Allotment of Shares
  3. Form 49 – Return Giving Particulars in Register of Directors, Managers and Secretaries, and Changes of Particulars.
  4. M&A (Memorandum and Article of Association)
  5. NRIC/Passport Copy of Authorized Person
  6. NRIC/Passport Copy of Directors or Key Responsible Person
  7. Letter of Authorization (In the Company’s Letter Head) by the Key Responsible Person or Director’s Resolution
* For Company Act 2016, you are required to submit as follows:
  1. Section 17 Form – Certificate of Incorporation
  2. Section 78 Form – Allotment of Shares
  3. Section 58 Form – Return Giving Particulars in Register of Directors, Managers and Secretaries, and Changes of Particulars.
  4. Constitution
  5. NRIC/Passport Copy of Authorized Person
  6. NRIC/Passport Copy of Directors or Key Responsible Person
  7. Letter of Authorization (In the Company’s Letter Head) by the Key Responsible Person or Director’s Resolution
For Public Listed Corporation
  1. NRIC/Passport Copy of Authorized Person
  2. NRIC/Passport Copy of Directors or Key Responsible Person
  3. Letter of Authorization (In the Company’s Letter Head) by the Key Responsible Person or Director’s Resolution
For Association / Club / Society
  1. Certification of Registration
  2. Owner’s/Partner’s NRIC Copy
  3. NRIC/Passport Copy of Authorized Person
  4. Letter of Authorization (In the Company’s Letter Head) by the Owner’s/Partner
Take note that all documents must be Certified True Copy.
Yes. You can always update company or personal details through Customer Registration. Upon successful Customer Registration, you may request to update company or personal details by writing to us (support@easypaytransfers.com) for any amendments request.
Only registered authorized person of the company may perform a transactions. Please refer the sample of Letter of Authorization.
You need to add a beneficiary before you can make a transaction. Upon successful beneficiary registration, you can initiate a payment order by:

• Select your beneficiary
• Specify the amount and currency
• Fill in the payment information
• Attached the softcopy of Sales Contract or Purchase Order or Invoice.
• Click Save Payment & initiate a transfer via FPX or IBG Transfer or Bank Cheques.
Easy Pay Transfers accept payments via FPX (account to account), IBG transfers and cheques. For IBG and cheques payment, you are required to inform our customer support (support@easypaytransfers.com) to process your order.
Currently, we can transfers money to 15 countries. Please visit https://www.easypaytransfers.com/ for more details.
Currently, Easy Pay able to support payment transfers in 14 currencies types. Please visit https://www.easypaytransfers.com/ for more details.
The minimum transaction size is RM2.00 for businesses.
The maximum transaction amount is RM2,000,000 per day for business.
Our rates updated 3 times on daily basis during business day. You may refer to our website https://www.easypaytransfers.com/ for counter rates referrals.
Rates are subject to change without prior notice.
We charged a flat remittance transfer fee of RM15 per transaction. Our charges are fully transparent so that there are no surprises.
No charges will be imposed on the beneficiary.
For goods related transactions, the fund will be credited to your beneficiary’s bank account on the same day of the transfer request or the next business day after we have received your money.

For services related transactions, the fund will be credited to your beneficiary’s bank account approx. 1-3 business day of the transfer request after we have received your money.
The safety of your money is as important to us, as it is to you. Your money is safe with us for 3 reasons:

1. We are licensed by Bank Negara Malaysia
We are licensed as a remittance service provider under the Money Services Business Act by Bank Negara Malaysia. Our Licensed Approval number is 00461. We strictly adhere to the requirements and guidelines of Money Services Business Act 2011.

2. We have a credible and trustworthy team.
The Shareholders, Directors and management team are professionals who have worked with reputed multinational banks throughout their careers. They operate with the highest levels of integrity.

3. We implement a host of security measures, just like the banks.
We take the safety of your personal details very seriously. To facilitate secure data transmission over the Internet, we have all the safety precautions in place. Our security measures include bank level anti-phishing login features as well as a highly secure verification procedure. All our security measures and procedures are in place to help protect your account from any unauthorized access. We also ensure that our website keeps your connection secure. All your account information is stored in a secure facility that is safeguarded by us.

You can always check your payment status from the user Dashboard in https://www.easypaytransfers.com/
Yes. For every successful transaction, the receipt will be issued to your email account. For Dual Control Account, the receipt will be issued to both Maker and Authorizer.
Amendments can only be done if the transaction has not been paid.
10:00am  -    AUD, GBP, HKD, JPY & SGD
15:00pm  -    BDT, IDR, INR, PHP, RMB, THB, USD & VND

Transaction received after cut-off time will be brought forward to next business day.